Salon Policy

The employees of Raven Row Salon pride themselves on providing you with exceptional service and quality customer care. All of our stylists are professional, educated and experienced and will provide you with the best hair care service possible.

Service Menu prices at the front desk are base prices.  The price of your service may vary from the listed price based on the service(s) you receive, as well as the length of your hair. Your stylist will inform you of the price before they begin your service. Payment for salon services is expected to be paid upon completion of the service.

Consultations for all hair services are offered free of charge and are highly recommended for first time clients and for chemical services. During the consultation, should there be any previous over-processing due to prior chemical services, heat damage, or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your service is started. 

We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the front desk within three days of your service. If you are not satisfied with the work performed, we require that you return to the salon within 48-hours of your service so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, or with another stylist of your choice, at no additional charge to you.

Cancellation Policy

Your appointments are very important to our team members of Raven Row Salon, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hour notice for cancellations.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Raven Row Salon policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

Product / Gift Card Refund Policy

Raven Row Salon stands behind our products, including Oribe, R + Co, and Davines. Should you feel dissatisfaction with any of these products, we will gladly apply the full value of the returned products purchased to another product of your choice if returned within 30 days from date of purchase.

No refunds will be given for gift card purchases. Cards may be transferred to another recipient or used for the specified value at Raven Row Salon. Cards must be presented for redemption.